Frequently Asked Questions

What is the virtual clinic good for?

If questions related to health problems and services arise as predictable needs, then a SmartHumed Virtual Clinic provided in the context of e-GP health advice and patient management may be the solution. Within this framework, it is possible, for example, to obtain general information about one's own or even family health problems, to interpret existing health documentation with medical help, to explore solution options and to request related expert decision support from an experienced specialist.

For more information on telemedicine services you can find it here.

For whom and why is group inpatient insurance worth it?

Taking out inpatient insurance is useful for anyone, regardless of age, but for different reasons:

  • It can be used less often under the age of 40, but because of the young age it is very cheap,
  • On the other hand, over the age of 40, it provides a serious sense of security that the beneficiaries are not at the mercy of public care and, thanks to private insurance, a significant cost burden for which they are not prepared cannot unexpectedly fall on them.

A Surgical Protection as part of the service group risk inpatient insurance can be connected, which max. It covers hundreds of surgical procedures up to a limit of HUF 3 million.


More information on group inpatient insurance you can find it here.

Why is health fund accumulation useful?

Health fund savings can be used for rehabilitation and preventive treatments, related to the preparation and follow-up of healthcare services for telemedicine services (e.g. e-prescription, e-specialist check-up), for other health services not covered by insurance (e.g. specialist consultation above the limit, diagnostics), as well as other arising additional products and services also for the purchase (e.g. medicines, medical aids, home care and health monitoring devices, etc., if they are billable items).


More information on the benefits of health fund accumulation you can find it here.

In which health institutions can the benefits be used?

Our key partners in relation to surgeries: TritonLife private hospital network, Buda Health Center, Emineo Private Hospital, Semmelweis and other university clinics.

The range of contracted service providers is constantly expanding so that we can offer our customers solutions that provide an outstanding number of cases, adequate (at least advanced level) quality and safe care in all medical fields.


In relation to outpatient and other health services, the amount accumulated in the health fund can be used in the network of service providers contracted by the partners of the fund, which typically has nationwide coverage.


If the employer has self-operated health services, then, based on the conclusion of a contract with the health fund, the fund's resources can even be spent on financing the occupational health services operated there.

What happens to the unspent health fund accumulation?

From the targeted health fund accumulation (i.e. from the amount after the purchase of the e-GP service and group inpatient insurance, as well as the deduction of treasury costs), the portion not yet used by the employees is the employer's money, which is paid back to the company or the can be carried over to the next targeted benefit period.

How long after signing the contract can the service be used?

After signing the contract, after paying the fee for the first period to the health fund, max. Within 30 days, the employees' individual data will be collected and pre-qualified, as well as their entry as a member of the health fund. The 1st day of the month following the specification of individual level services is the beginning of the insurance risk bearing and the service period.

How can employee turnover be handled in the model?

The targeted support contract between the employer and the health fund does not apply to individual persons, but to groups of employees. Accordingly, it is possible to modify the range of beneficiaries on the data reporting dates, i.e. after the termination of the employment relationship, the place of any employee can be filled with a new employee.

What if our company already has a targeted health benefit?

If the employer already provides its employees with some kind of targeted health benefits (e.g. outpatient insurance, screening, etc.), then the SmartHumed program can be introduced in synergy with them. In the complex benefit model provided in this way, the reserves inherent in employee health can be exploited even more and/or even the existing benefit expenses can be optimized according to the employer's needs.

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